How Airbnb and Home Sharing are Adapting Hospitality Principles from the…

How Airbnb and Home Sharing are Adapting Hospitality Principles from the…

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Learn how Airbnb and Home Sharing are adapting & evolving hospitality principles from the hotel industry with this interview with Joseph Michelli, author of The New Gold Standard - 5 leadership principles for creating a Legendary Customer Experience Courtesy of The Ritz Carlton.Visit my site: www.Rentalpreneur.com to learn more on airbnb or to get real estate advice for your short term rental investment.After coaching many people on becoming a Rentalpreneur (Rental Entrepreneur) I saw the importance of having a Hospitality training manual which turned into a book, "5 Star Mentality" In this interview I speak with Hospitality Expert, Joseph Michelli, phd who wrote THE NEW GOLD STANDARD: 5 leadership principles for creating a Legendary Customer Experience Courtesy of The Ritz Carlton.Chip Conley, head of Global Hospitality and Strategy at Airbnb.…
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